HauteLook will gladly accept returns on apparel, footwear and accessories (including bags, sunglasses, leather goods, jewelry and watches) within 21 days from the time your order is shipped. Items must have all original tags attached and will not be accepted if they have been worn, altered, washed or damaged.
HauteLook does not accept returns from the following categories, which are final sale only: Cosmetics & Beauty, Hosiery, Intimates, Swimwear, Vintage, Home Goods, and any “blowout” events marked as final sale.
Returns in the US are eligible for HauteLook credit or a refund to your original form of payment. If you choose to receive a credit, return shipping is free. If you prefer a refund, return shipping is just $5.95, which will be automatically deducted from your refund.
Canadian orders may be returned for HauteLook credit or a refund to your original method of payment. A $10.95 return shipping fee will automatically be deducted from your return.
Want to know more? Please visit our FAQs or click here to find out more about Canadian orders and returns.
Member Care is available Monday through Friday from 6AM to 6PM Pacific at 1-888-547-8438.
